How to Create a Roadmap for Coaching Internal Clients- JD Supra

Are you looking to create an internal coaching program at your firm? If so, please read recent article by Jill Huse published by JD Supra. And, let us know if there is anything that we can do to help you create this initiative within your firm!

How to Create a Roadmap for Coaching Internal Clients

Who was your favorite coach, and why? What attributes made him or her stand out in your mind?

We love to start our “train the trainer” coaching sessions with this question, because it’s always directly applicable to what we’re trying to convey to would-be coaches: the role of the coach on a sports team is the same as that of a business coach – to bring out the best in people, maximize performance, and hold team members accountable for their efforts.

Gain Buy-In and Set Expectations

When building an internal coaching program, start small. Find your champions, and work with the willing; it is ok to stack the deck with high performers. Once you demonstrate results with a small group, it’s easier to build on that momentum to launch a larger program. Start with clear communication and open dialogue with firm leadership that conveys the desired outcomes of the program, discusses behaviors and expectations, defines how you will measure activity, and ensures everyone is on the same page.

Marketers often try to quantify ROI for an initiative like a coaching program, but we also encourage you to measure ROE – the return on effort. ROE includes the total tangible and intangible costs of establishing and executing the activity and measures the incremental value generated by the efforts for the activity. Business development has a long tail, it’s important to sustain motivation which is where measuring effort can be very impactful.

When setting expectations between coach and coachee, you should understand boundaries, validate trust, make commitments (particularly for how often and how long you will meet), and be accountable. Sometimes a coaching session is a therapy session, and your role is to listen, intently and actively. Other times, your role can be a mentor, friend, or accountability partner.

See full article here.