Client-Centric Thinking | The Key to Trusted Advisor Status

If you aren't one (yet), you know one: the professionals whose clients call them with every need, constantly reaching out for advice, have been around for years, and who are constantly referring others who need assistance. How does that happen?

We cannot over-state the benefits of client-centric thinking. Consider everything - even the most minute details, interactions or experiences - through the lens of the client. How are they feeling about something? What are they thinking? What would make things easier on them? What are in their best long-term interests? How can you and your firm partner in a way that is both enjoyable and invaluable?

No detail is too small to consider. From their preferred beverages being ready in a conference room to doing stellar legal work, everything comes together to create the whole client experience.