Introduce Your Staff!

In a previous interview with Billy Packer, Emmy Award winning former analyst for CBS Sports’ college basketball, he expressed a time where he was impressed by a firm. And we have heard it from multiple clients using multiple firms. It's a simple thing, yet often not done...

Introduce your staff to your clients! The assistants, paralegals and staff from other departments who have a part working on a matter should all be familiar to your clients. These people are tasked with various issues that are incredibly important to your client. You want to ensure your client's comfort and trust in the people involved with their matters - and to give your staff more buy-in.

If you don't already do this, try it. Start today. Your clients will be grateful.