JD Supra publishes Lessons Learned on Client Service by Huse

Check out Jill’s latest article published by JD Supra on Client Service.

“What Lawyers Can Learn From Waiters – Lessons in Exceptional Client Service”

In my experience coaching attorneys, I’ve found that those who have worked as wait staff in the past are often the best at delivering exceptional client service.

Why?

They’ve learned how to work for it. They understand that payment for service is not always guaranteed – it’s discretionary and based on the quality of service.

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